Privacy Policy

Melbourne Hookups ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website melbournehookups.com and use our services.

1. Information We Collect

1.1 Information You Provide

When you create an account or interact with our platform, we may collect:

• Display name and contact details (email address)
• Date of birth (to verify you are 18 years or older)
• Gender and orientation preferences
• Profile photos and gallery images
• Profile description and interests
• Location and suburb preferences
• Messages and communications with other members
• Payment information (processed securely through third-party payment providers)
• Customer support enquiries and correspondence

1.2 Information Collected Automatically

When you access our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate connections and messaging between members
• Verify user identities and prevent fraudulent activity
• Personalise your experience and show relevant profiles
• Process payments for premium services
• Send account-related notifications and service updates
• Respond to customer support requests
• Improve our platform and develop new features
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do NOT sell, rent or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• With other members: Your display name, profile photos, description and suburb are visible to other members as part of the platform's core functionality.
• Service providers: We engage trusted third-party providers for payment processing, hosting, analytics and customer support. These providers access data only as needed to perform their services.
• Legal requirements: We may disclose information if required by law, court order or government authority.
• Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include encryption of data in transit and at rest, regular security assessments and access controls.

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data, but we continuously work to maintain a high standard of protection.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain certain information by law or for legitimate business purposes (such as fraud prevention or dispute resolution).

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for processing where consent is the legal basis
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at privacy@melbournehookups.com. We will respond to your request within 30 days.

7. Cookies Policy

We use cookies and similar technologies to improve your experience, analyse usage patterns and deliver personalised content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Melbourne Hookups is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18 years of age. If we discover that a person under 18 has created an account, we will immediately delete it and all associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our website. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@melbournehookups.com
• Contact form: Contact Page
• Mail: Melbourne Hookups, Melbourne CBD, Victoria, Australia